DELIVERY
Hitta aims to dispatch all orders within 3 working days. Shipping cost is calculated on check out page.

• Shipping time TURKEY: 1-3 working days
• Shipping time EUROPE: 5-8 working days
• Shipping time UNITED STATES: 8-12 working days

Duties and Taxes

Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.

By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

By placing an order at Hitta you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to Hitta. This also applies to any shipments that are refused by you at delivery.

RETURNS
You can return unsatisfied item for a refund (only the regular priced items), within 14 days of receiving your original order. All you have to do is to contact us at info@hittastudio.com with your order number. To complete your return, we require a receipt or proof of purchase.

Please remember the return of any item is at customer’s own cost. We are not responsible for any delays caused by destination customs clearance.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to:

Soğuksu Mah. Kemal Ülker Cad. Çamlıca Apt no: 5 iç kapı no: 5 Ortahisar, Trabzon, 61060, Türkiye. 

Tel: +90 530 464 67 31

We don’t guarantee that we will receive your returned item. Therefore we suggest using a trackable shipping service or purchasing shipping insurance.

The goods are in your responsibility until they reach us here, so make sure it’s packed up properly and can’t get damaged on the way! We cannot be held liable for any damage or loss during the returns process.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Shipping costs are non-refundable unless the goods are damaged or incorrect.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@hittastudio.com .

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items are non-refundable, but can be exchanged once for an alternative size if available.

EXCHANGES
If you need to exchange your item for a different size send us an email at info@hittastudio.com and send your item to:

Soğuksu Mah. Kemal Ülker Cad. Çamlıca Apt no: 5 iç kapı no: 5 Ortahisar, Trabzon, 61060, Türkiye. 

Tel: +90 530 464 67 31

If you want a different item, then you'll need to return the unwanted item for a refund and place a new order. If the item you want to exchange is not available you will be automatically issued a refund instead. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.